I was at work today, and was speaking to someone on the telephone, when a customer knocks on the office door, we have a security swipe card system. I look up and acknowledge the lady standing there, but continue and finish my call only a couple of minutes. I go to the door and ask the lady if I can help, they are my only words to her, with that she starts shouting at me, she is right in my face and told me I should of put my caller on hold let her in, to deal with her, unfortunately not being in the best frame of mind I ask her not to be rude and that is no way to speak to me. This client is not even one of our clients but one from our office in Southampton, so I let her use our phone to ring them to sort the query out. She starts again, by which I time, I completely lost my temper (my fists are clenched, if someone deserved a smack in the mouth it was her). I ask her if she would like to be spoken to in this way!! (How I said that so politely is still beyond me) She states she could go elsewhere, I advised her that is her choice (why don't you F**K Off came to mind) She starts again so I leave my office slamming the door leaving her on the phone to ring Southampton.
I was not very proud of myself, however, I did tell the MD when he came out of his meeting, his
answer was don't worry she is a silly cow anyway !! It still took me all day to calm down.
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